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Source: businesswire | Published on: Tuesday, 11 March 2025
DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading full-stack conversational AI platform provider, today reported a record-setting fiscal year 2024. In addition to AI-related annual recurring revenue (ARR) growing by more than 40% last year, the company’s bookings grew by 82%, with 90% of those bookings for AI solutions. In addition, the company’s subscription-based business grew approximately 45%.
During the year, IntelePeer saw its customer base turn to its conversational AI platform and suite of AI and analytical capabilities to help provide meaningful and personalized experiences. Throughout the year, more than 300M interactions were handled by IntelePeer’s platform, a more than 50% increase over the previous year. In addition, usage of the company’s revolutionary SmartAgent solution continued to grow with approximately 50% of all transactions being handled by an AI agent.
“IntelePeer was laser focused on AI in 2024 and customers across the board are turning to us to improve their customer interactions,” commented IntelePeer CEO Frank Fawzi. “There is so much potential with the technology and our impressive year-over-year growth in AI-generated revenue is a testament to that potential. Delivering self-serve autonomous AI agents, we’re moving the needle for our customers, enabling them to realize significant ROI by reducing the required labor to handle customer interactions, increase revenues, and drive measurable improvements in their customer and patient experiences.”
Through consistent delivery of innovations within its conversational AI platform, the company introduced a range of new features across its AI, data, and platform areas, including the Automatic Speech Recognition (ASR) engine for high-quality speech recognition, and the Agentic AI framework for orchestrating purpose-built AI agents. In addition, a KPI framework for streamlined reporting of business outcomes was implemented and the company achieved compliance with ISO 27001, PCI, and HIPAA standards.
In April 2024, IntelePeer announced its relationship with Microsoft Azure OpenSource AI Service to deliver advanced solutions to fully automate customer interactions and improve operational efficiencies for businesses while creating a faster and easier customer experience. Other key partnerships in the Healthcare and Finserv spaces include: Kinective, a leader in digital connectivity, document workflow and branch automation for the banking sector; Planet DDS, a leading provider of cloud-based, enterprise-grade dental software solutions; Redox, a leader in healthcare data integration; and Waterfield Technologies, a leading contact center software and systems integrator.
2024 Business Highlights and Customer Successes
Industry Partnerships and Recognition
Throughout the year, IntelePeer continued developing key industry partnerships and received numerous accolades for its AI and customer innovation and culture, including:
“The momentum we’ve established continues and we remain steadfast in our commitment to deliver best in class customer and patient experiences while helping businesses lower costs. In addition to harnessing the latest AI technologies, we’ll continue to emphasize data and analytics. With real time access to data our AI models will be more accurate, adaptive, and more personalized while providing AI-driven analytics to deliver best-in-class self-serve automation that will help our customers better run their businesses,” concluded Fawzi.
For more information, visit: www.intelepeer.ai
About IntelePeer
IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, enhance the customer experience, and accelerate return on investment. Our comprehensive conversational AI platform integrates effortlessly with existing business software and infrastructure, automating complex processes with ease and delivering engaging, human-like interactions that foster valuable outcomes and insights. With a vendor-neutral approach, IntelePeer harnesses cutting-edge AI and analytics, equipping businesses to proactively address potential challenges while ensuring contextual continuity across all channels throughout the customer journey.
